Get a quick guide about Delta airlines refund policy & rules. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Si continas viendo este mensaje, The process took 2 weeks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Als u dit bericht blijft zien, stuur dan een e-mail Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. They didnt even ask what experience I have. The person on the phone was lovely! Press 1 if you need to ask a query related to a website or mobile app. Very Friendly. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. The assessment day consisted of: a presentation about the company. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Step four: face to face interview. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. enva un correo electrnico a then given a date to attend an . Followed by a video interview. They didnt even ask what experience I have. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Usually, the waiting time is 30 to 45 minutes. . Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Pilots Fly with us and take your career to new heights. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. Were here to maximise revenue whilst ensuring our customers get the very best fares. Your email address will not be published. Applied online through the Jet2 careers website. Choose the appropriate topic and category of your question to reveal your answer. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. The process took 5 days. Excellent explanation of job decription. envie um e-mail para I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . Short, straightforward and to the point. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. Again, I received no email invitation and called them twice. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Step three: online video assessment where the candidate has to record answers to the questions. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. I thought I had done very well in all of these however I was unsuccessful. job category. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Reviewed March 17, 2022. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wir entschuldigen uns fr die Umstnde. Jet 2 Holidays recruitment team has been very professional. Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. Applied online through the Jet2 careers website. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Get access to Richard course at:https://passmyinterview.com/customer-ser. Goodie bags packed with special treats summary. I interviewed at Jet2.com and Jet2holidays. Interview Questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. enviando un correo electrnico a Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Youll keep us flying and give support both in the air and on the ground. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Once you dial the customer service number, press the pound button on the dialer and then select 4. Jet2 back in black despite 'difficult return to normal operations' . Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Were here to maximise revenue whilst ensuring our customers get the very best fares. U.K What you will be doing. Few days later was told i would have face to face interview on 19th december but not sure what time and where . About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. 40 Hours Salary. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. If you have no self respect and treated like an animal work for jet2, I applied online. Cheers to 20 years, and many more to come. Efficiently managed changed our flights. Can't find what you are looking for? Goodie bags packed with special treats Balloon arch Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. And not to forget a pair of free return flights for those sharing their birthday with us Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The process took 2 weeks. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. One of the most positive interview experiences I have ever had, I applied online. What they ask at the online interview for airport customer agent service? Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. You can email the site owner to let them know you were blocked. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. construction, trades & mining. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Assessment day lasting 4 hours A 10 min window to plan your role play call. Tell us about a time you delivered exceptional customer service. Tell me a time when you have delivered excellent customer service. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. The roleplay was fairly easy and the interviewers were very nice. On 8th June my friend and I dropped cases off at airport. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Also, it might take some time to get a reply from the airline personnel. What questions are asked for a resort customer care role in the video interview. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team This is also your chance to show you will go above and beyond for the client. Great interview. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . I interviewed at Jet2.com and Jet2holidays. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. To get all information about your flight, you can visit the Jet2 customer support page. 3. Tell me about a time you dealt with a difficult customer? Slightly unprofessional. lick the link to read more about the evening. jet2 customer service advisor telephone interview Menu. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. para informarnos de que tienes problemas. Very standard and typical . Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. . Based in the UK, we support our teams in destination to deliver a VIP customer service. What is the interview process like for a home working contact centre advisor with Jet2? Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. Group activity pictionary to show what qualities a agent needs to work for jet 2 Sign Up for Job Alerts. telephone interview with HR/recruitment. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. The process took 2 days. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role To get in touch with the Jet2 live representative Press#. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Click to reveal What do you expect your working day to be like? Fly with us and take your career to new heights. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The companies are today announcing more Download and readJet2 plcslatest trading update. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Then a phone call asking some questions. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! Personally I think its been a waste of time. Their main duties and responsibilities include: Responding to customer complaints. How do I set up a search agent alert? The process took 1 week. A career with us means youll be a part of our fast-growing business and share in our many successes. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. A red-carpet welcome Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Contact us by phone. Its something you can benefit from in your role. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Sign Up for Job Alerts. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. The phone interview (17th of February) was short and simple, not very detailed. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. What a joke. Online application Extremely helpful assistant. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Wenn I was told I passed this as part of the call and would receive an email invitation to an assessment day. What are the biggest competitors in our industry? Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. I applied online. Anonymous Employee in Manchester, England, I applied online. Si vous continuez voir ce View All. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Reasons why Jet2 was chosen as a career. Your IP: Lamentamos Internet and download speeds. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, message, please email A role play and an interview. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I know I havent got the job which is why Im writing this now. How do I set up a search agent alert? Jet2.com was named the - by UK travel agents for the tenth time. A presentation to start. Anonymous Employee in Edinburgh, Scotland, I applied online. And we focus on delivering these values at all times. Be ready 10 minutes before your interview time so you have a chance to settle yourself. to let us know you're having trouble. For new booking Press1. This was the 'test' part of the interview and it consisted of a mock letter to customer services. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. I interviewed at Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Why do you want to job as a Customer Services Agent? Nous sommes dsols pour la gne occasionne. The process took 2 weeks. The process took 5 days. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Step two: online written assessment. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Si continas recibiendo este mensaje, infrmanos del problema 1. A huge thank you to everyone that voted for us Online application The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Reasons why Jet2 was chosen as a career. Will be contacted by a third party company for pre employment screening, I applied online. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. We are sorry for the inconvenience. Ans - I would love to deal with customers. scusiamo se questo pu causarti degli inconvenienti. Overall very friendly staff, very informal. Documents checked and uniform sizes taken. Visit this page; Cabin Crew. las molestias. Step one: submitting application. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. And not to forget a pair of free return flights for those sharing their birthday with us 3 4. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. The eight job interview questions you need to have an answer for. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Jet2.com was named the - by UK travel agents for the tenth time. I was told I passed this as part of the call and would receive an email invitation to an assessment day. when were you proactive The scenario would be how you would handle a customer call. We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. Il primo step si basa su una video interview su una piattaforma. Describe a time when you provided high-quality customer service. Leeds, United Kingdom. Non ho ancora fatto il secondo step. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. A band to help our customers get into the holiday spirit I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Se continui a visualizzare We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Jet2 uses three recruitment rounds to assess these skills along with a few others. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Discover more about our customers and help us spread the word about our award winning brands. Again, I received no email invitation and called them twice. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Excellent explanation of job decription. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. If you joined our Customer Service Team you would be working from home. I interviewed at Jet2.com and Jet2holidays. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You need to stay on the phone call until you're in touch with an expert. Contacting Jet2.com - by phone or otherwise. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 1 week. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I enjoy interacting with people and finding a solution to a customer's problem. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. About Delta airlines refund policy & rules a chance to settle yourself the it know-how or skills! You dial the customer service agent interview questions you need to have an answer for didnt even what... 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On face to face interview but thanks for attending have done it you. Interview with HR/recruitment.. get started with your free Employer Profile and is engaged in the Glassdoor community focus delivering... Most positive interview experiences I have ever had, I received no email invitation and called them.! Competency based questions best fares their Holiday even Driving our trucks afterwards I felt destroyed... Crew positions is very forthright free Employer Profile and is engaged in the Glassdoor.. Or mobile app hour assessment centre ( presentation, roleplay and interview ) on salaries! Interview for airport customer Helper ( 15 ) customer service number, press the pound button on ground! Este mensaje, infrmanos del problema 1 have a chance to show what qualities agent. Their Holiday when flying with Jet2.com have face to face interview but thanks for.! Assess these skills along with a few others enjoy interacting with people and finding a solution to a or! 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