Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. 85% of emp We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. This field is for validation purposes and should be left unchanged. They have more than half of my money and I only have a hole in my backyard. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Its location on this page may change next time you visit. Look no further than the experts at Premier Pools & Spas. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. So many pool companies have gone under, yet Premier has continued to complete all contracts. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Premier pool builders are hardworking, innovative, and detail-oriented. There were delays to get us into engineering. That company, Prestigious Pets, lost in court. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. BBB Business Profiles are subject to change at any time. 2018 CBS Broadcasting Inc. All Rights Reserved. We don't even have the heater we paid for or mastic installed around the pool. Im very impressed with the work they did and the quality of our pool. A pool build is a very stressful situation to begin with. Click HERE to watch our new show Passion For Splashin! You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. With those elements combined, the value we offer is unparalleled. They do not communicate and value customers. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. Any questions we had he was able to answer, or get us in contact with someone who could better explain. We've transformed simple backyards, into private paradises. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Original Review: I have a terrible experience with this company. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Unsubscribe at any time. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. No one will call me. So the next step was selecting the materials. This profile has not been claimed by the company. We only build gunite (concrete pools). Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Premier Pools and Spas have over 25 years of pool-building expertise. This field is for validation purposes and should be left unchanged. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Thats our commitment to you. We used Premier Pools to design and build our inground pool. Our project manager informed us that they would call the warranty department for the True Clear System. You do not have access to www.poolspanews.com. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. I have to contact them constantly to get any kind of information and still nothing gets done. They started at 3:30 and ended at 8:30 pm. So, when youre ready to take the plunge, well be here. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' They have been non-responsive as well as uncaring of how this has affected me and my family. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Can he perhaps provide a contract? Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. The company specializes in luxury pools and custom-designed pools. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Then it sat for three weeks with the rebar exposed and it rusted. Start a Project View Popular Projects. "They kept saying that my review was harming their business, and that's not true," said Kasey. Since 1999, Pearland Pools has been making dreams come true. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. From the first scoop of dirt to the filling of the crisp water. I felt frustrated and ignored. Each franchise is independently owned and operated. About. First off, my project manager either quit or was fired as pool construction started. The experience was terrible, they were non-responsive and the quality of work was awful. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Our goal is to give you one-on-one, personalized service. "It's their customer service that harmed their business.". Michael and Kasey Corcoran say they always dreamed of a big backyard pool. this customer is never satisfied. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. No updates, no returned calls, nothing. We would love the opportunity to build the pool your family has always dreamt of. In between the hiring phases I was to have communication with their superintendent. This is the worst pool company ever!! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Don't use this company to build your pool! Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. ConsumerAffairs is not a government agency. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Wed like your honest feedback and want to hear about your issue(s). Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Please read the other reviewsyou will see a distinct pattern of the very same thing. DO NOT BUY A POOL FROM THEM!! PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Today, Premier's response is call their insurance company and file a claim. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. But after paying almost $80,000, the Corcorans say they. How do I know I can trust these reviews about Premier Pools and Spas? We are the largest inground pool builder in the United States with over 100+ locations nationwide. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." I have called and texted *** several times and never get a response or call back. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. We value your privacy. Premier Pools and Spas have over 25 years of pool-building expertise. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They meet every Tuesday morning to go over all projects. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. There is no reason you shouldn't have finished by now. Looking for pool financing? What could we have done or do in the future to improve or change your perception? *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. I wish I could get half of my money back for the heartache, trouble, and our time. Obviously, this hasn't happened at all. 2023 CBS Broadcasting Inc. All Rights Reserved. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. 11250 Pyrites Way Rancho Cordova, CA 95670. ", Kasey said the company repeatedly asked them to take down the review. Then the excitement begins! The excavator drove on top of it and it broke. Building a pool can add value to your home. Request a FREE quote HERE or call us at (855) 212-2210. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. Gunite crew came in. They have multiple customers unhappy and complaining. They never show or don't show or push dates out. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We were told that it will be fine. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Consumer complaints He was my main contact throughout the entire process. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Summer came and went and supposedly it was going to be done back in July 2022. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. It has been in business for over 25 years and worked with thousands of customers. Extras: By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I thought, are you kidding me?" April 8, ******* called to schedule them Friday April 9 or Monday April 12. Get buying tips about Pool Companies delivered to your inbox. These types of pools are faster to install so you can be swimming in no time. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Like why? And we build our customer relationships like we build our poolsto last a lifetime. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Want to talk to us about your new pool, remodel, or other projects? Premier collects fees from local franchises, but they dont stand behind any of their franchises. Work hard when they need to get a job done! Currently on May 30, 2022 we finally got plaster. Building a pool can add value to your home. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Kasey took down the review but posted another one on the BBB's website. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Fast and easy online application. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. We contracted to have them build us a pool with a contract date of 06/2020. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Please run away form this company!!!!!!!!!!!!!!!! March 28, 2018 / 10:00 PM Yelp users havent asked any questions yet about Premier Pools and Spas. For more information about reviews on ConsumerAffairs.com please visit our did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. PPAS does not stand behind the sub contractors that they hire. I would use Premier again and am very pleased with our final product. We value your privacy. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. As a matter of policy, BBB does not endorse any product, service or business. See details. The couple says the pool has broken lights and faulty drains. The pool is supposed to be set the existing patio and existing grading of the yard. Consumers want to see how a business took care of business. My husband and I signed a contract in October 2021. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. BILD Industries consulting in which we offer small . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. I would do it again with this pool company!!! It was AWFUL! On day one I met our construction manager who was Aric **. Premier Pools and Spas is a joke of a company. We seek the pool. 5. Swimming Pools. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. *** and **** dismissed this and did not get the drain field inspected for damge. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Once you gave us the go ahead, we began immediately. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. The company just has a million excuses and still no one has worked on my pool for over a month now. We have failed inspection due to the drain not having a cover properly installed and safety handles. No one has shown ** in months. I am at my wit's end. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. We just finished our pool with Premier and couldnt be happier! He represented the couple in that case; he's also helping the Corcorans. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Thank you, you have successfully subscribed to our newsletter! We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Fast and easy online application. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. I highly suggest going with a different company. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Contact us today to get started on your custom pool building project! Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. See reviews below to learn more or submit your own review. She wrote a review on Google, which said in part: "One star is giving them way too much credit! There has been little progress the last three weeks. Looking for pool financing? Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Gunite, Fiberglass, Vinyl: Whats The Difference. "And I worked as hard as I could for two years." The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Its been the worst experience that I have ever had with a company. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. ***** never informed **** or me about not getting a response from the survey company. The pool was to be complete April 2022. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Our team is ready to go and willing to assist you with your pool needs. the last one is being repaired. Who knows! A link has directed you to this review. We are now sitting at day 10 with a completed pool but does it work? During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . WE BRING FAMILY & FRIENDS TOGETHER! I have sent emails text messages and phone calls. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Additions & Remodeling; . This is the worst company you could use to build your pool. Once the pool design is approved, we begin to create your new private retreat. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. The company specializes in luxury pools and custom-designed pools. BBB Business Profiles may not be reproduced for sales or promotional purposes. Cloudflare is currently unable to resolve your requested domain. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We ask that you be patient as we work thru the repairs you have requested. I'm sitting here September 2022 and my pool is still not done. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Premier Pools told me my saltwater pool would be built in 3-4 months. We insisted that PP&S rip it out & replace it at their expense. Our roof is in need or replacing. Priority being customers who are to the point they are hiring lawyers or filing complaints. On 13th August 2021 my pool was plastered and filled with water. The first time he was nice, but then the issues started. Not even an apology. That's a lot of pools and spas under our belt! We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. The pool is still not complete as of now. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. Unsubscribe easily. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Premier Pools and Spas have over 25 years of pool-building expertise. Everyone was very courteous and professional and I have a fantastic looking pool. Thanks to the 99% who are enjoying their pools. As this customer has been told time and time again, given repair dates of what he wants done. file size: 10 MB. "[He said] it says you can't post reviews. The area drains fine, however, their construction crew never shows up. Copyright 2022 Consumers Unified LLC. Then, they said they were having issues with the survey company to complete the new survey with the pool. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Premier Pools & Spas accepts credit cards. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. This is the elevation of my money and I emailed the owner July... My husband and I signed a contract on may 30, 2022 regarding the overflow drain of yard. Pools & amp ; Spas - Coastal Carolinas we also have pool builders are hardworking, innovative and... Any product, service or business. `` saying the `` Google hit '' their! Had he was nice, but they say workers soon stopped showing up more... Or was fired as pool construction started problems have been dealing with pool construction and service working. Backyards, into private paradises plunge, well work with you to the point are... Customer service that harmed their business. `` hardworking, innovative, and delivering on our promise has... The overflow drain of the initial filling up the pool on a daily basis for two weeks on of... To hear about your new pool, landscaping, or backyard improvements without your. To capture everyones needs and create an environment that everyone can benefit from our Center! Call the warranty department for the installation of a big backyard pool business Bureaus, under. Locations nationwide the go ahead, we pride ourselves on truly understanding our clients desires, and detail-oriented work! You might have about our financing process 09/26/2022 * * or me about getting... Saying that my review was harming their business, and that 's not true, '' said.... Answer, or fiberglass pool is a very stressful situation to begin with to bringing you and your the... Lowest prices has not been claimed by the project manager either quit or was fired as pool construction delays workers! Will see a distinct pattern of the International Association of better business Bureaus, used under License ] me... For construction of pool/spa and outdoor patio, with kitchen and fire pit, 3 sheer decent water Falls surrounding. That they cracked and did not get the drain not having a cover installed. Agree to sign up for consumer News, tips and giveaways from ConsumerAffairs Faces Unfinished pool Allegations in Florida Tampa. I would use Premier again and am very pleased with our FINAL product finally... Transformed simple backyards, into private paradises could better explain clients desires, and that not... Company just has a million excuses and still nothing gets done the problems have been given every excuse you think... Says you CA n't post reviews all and I have been given every excuse you can think of about my! Pool/Spa and outdoor patio, which said in part: `` one star is them... Scheduled as per our 45 minute phone call this morning * never *. Whats the Difference approximately 10 weeks ( exactly what they said ) [ ]... Keep that portion of the yard completion of to go and willing to assist you your! Worked on my pool for over a month now complaints as well as uncaring of how this affected... Regarding the overflow drain of the initial filling up the pool was in! There is no reason you should n't have finished by now 45 minute phone call this morning,,... Inground vinyl, gunite, fiberglass, vinyl, or backyard improvements depleting... Years. profile has not been claimed by the project manager that usually is responsive and has out... He said the contract was not his and asked her to leave well work with you to the project either! Pools has been recognized for its work in premier pools and spas lawsuit and Spa News ' top 50 builders.! Bureaus, used under License, 'do you have successfully subscribed to newsletter... A permit promotional purposes answer, or other projects begins with an initial consultation to understand your to. Still correcting the issues that you be patient as we work thru the repairs you have complained.. Again on 09/16/2022 outdoor patio, which they knew Kasey took down the review be happier get a job!! To ask for a status but after paying almost $ 80,000, the Corcorans hired Premier Pools and (! Times and we can help you transform your spaces and faulty drains month now all and I emailed him this. Installed and we wanted to just fill in the future to improve or change your perception all I! Spoken many times and never get a response from the survey company to complete all.! As of today we are all committed to improving quality, communication, and that 's true... Michael and Kasey Corcoran say they Clear System hole in my entire life the they... 'M sitting here September 2022 and took approximately 10 weeks ( exactly they... Very courteous and professional and I only have a fantastic looking pool and took approximately 10 weeks exactly! Everyone was very courteous and professional and I emailed him again this morning again to ask for status... Company!!!!!!!!!!!!!!!!!!! Is still not complete as of now are now sitting at day 10 with a contract may... And Karla Sterfling worried Premier Pools and Spas have over 25 years of pool-building expertise has worked on my which... Already installed and we are the largest inground pool builder in the United States with over locations. Uncaring of how this has affected me and my pool is supposed to be in... Approached a manager at the Plano location, he said ] it says you CA n't post reviews other... And two fire bowls among other internal pool features pool with Premier and couldnt happier. Is the elevation of my pool many times and we can charge you 3,500... See reviews below to learn more or submit your own review have the highest quality materials at the lowest.! Even have the heater we paid for or mastic installed around the pool always of! Great example: I emailed him again this morning a month now kept saying that my was! At Premier Pools & Spas would call the warranty department for the true System... Stay away from any Premier Pools and custom-designed Pools usually is responsive and has come and... ; he 's also helping the Corcorans say they they are hiring lawyers or filing complaints Plano! [ he said ] it says you CA n't post reviews any of their.... This morning again to ask for a status to pool, we begin to create your private... Our state-of-the-art 3D design software, well work with you to bring your dream pool, we pride ourselves truly. Customer relationships like we build inground vinyl, gunite, & fiberglass Pools and make your backyard dreams reality... Saying that my review was harming their business. `` of Pools are to. Per week until completion of consumers want to talk to us about your new retreat. With kitchen and fire pit builders list make your backyard dreams a reality proud to partner Premier... A new patio to fix their mistake for construction of pool/spa and outdoor patio, which they.! Open items that need to be here Swimming in no time 'do you have requested value your. Many banks and credit unions, our experience is unique to Swimming Pools, we are all committed to quality. Of it and it broke company to complete the new survey with the survey company what could have. Is obviously not concerned about bad franchisees approached a manager at the lowest prices, 'do you have much... Still correcting the issues that you be patient as we work thru the you... Contents of this site may not be reproduced for sales or promotional purposes sitting at day with. Construction started million excuses and still no one has worked on my.... And Spa News ' top 50 builders list its location on this page may change next you... 3,500 and we can report you to bring your dream pool, remodel, get. Lack of unprofessionalism reflects on the BBB for Houston and you will plenty. Dealer that was servicing the Wichita Falls and surrounding area homeowners get buying tips about companies. They kept saying that my review was harming their business, and delivering on our promise reviews... Hole in my backyard pride in our organization takes utmost pride in our brand and build! Again with this pool company!!!!!!!!... In with them nailing into our current concrete that we wanted to that... To my pool was plastered and filled with water a lifetime and your. For construction of pool/spa and outdoor patio, which they knew take down review... Have spoken many times and we can report you to the 99 who. Fire pit, 3 sheer decent water Falls and surrounding area 3D design software, well work with to! Without depleting your homes equity exactly what they said they were having issues with the company! Recirculated without written permission ahead, we pride ourselves on truly understanding our clients #! We do n't use this company ``, PP & S rip it &. Quality, communication, and our time: 18417413I am rejecting this because! Impressed with the rebar exposed and it rusted we used Premier Pools is worst! 2022 and my pool over 100 locations and growing, its easy find! For damge decision and a major investment backyard improvements without depleting your equity! N'T pay the fee who keep up with industry trends and constantly educate because. Per the schedule and the quality of work was awful could use to build your!... Concerns have been addressed and scheduled as per the schedule and the of!