At its core, quality customer service is about . Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. He has autism I don't drive I need him to be in big school next term. I would like to thank dear Nina for great client service and guidance during my experience with rentola. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. Are you looking for your new rental property? In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Updated. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Find rental home in Warsaw. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. Popular searches. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Ci dispiace che non siate soddisfatti del nostro servizio. If you know, for example, that the . Aug 18, 2022. When creating a user and making a purchase, the purchased product is put into service. Copy, modify, or distribute other people's Content. We are a rental home search engine. Filter your search by city, rent, home type etc. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. Mary responded promptly and provided us with clear and very helpful information. subscription fees. Then you've come to the right place. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Usage of the website is primarily reserved for non EU citizens. Your card information is secure and is not stored anywhere on our site. Why oh why didn't I read the reviews. Are you looking for your new rental property? This company is EXTREMELY dodgy. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. in order to display a list of homes fitting accurately with your research criteria. +11,530 rental homes Price comparison 10.00-16.00 customer support. Have a great day!Best regards Rentola. Find rental - free. They were so professional And understanding when I asked to cancel my subscription. Filter your search by city, rent, home type etc. 2023 Trustpilot, Inc. All rights reserved. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Looking forward to your cooperation. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Resolve tickets more than three times faster. Rentola.ie . We'll let Naomi know about your message and she definitely is an asset to our team. You can also use our smart filtering options to find your new dream home. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Zappos built a billion dollar empire on ways to deliver excellent customer service.. You can also use our smart filtering options to find your new dream home. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. I would like to thank Rentola for providing this polite customer service. subscription fees. WHY DIDNT I READ THE F* REVIEWS FIRST?. Email. Read 1 more review about Rentola.ie - Making property search smarter. No email or notification given and i only realised when i reviewed my bank statement. Popular searches. Naomi from the customer service department was very helpful and accommodating to my needs. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. Rentola is a recommendable site for rental searches to those in need. Im a student and Im not able to give money away just like that for something I dont want to use. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Darragh lee. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. I went on Rentola for affordable renting, the key word there being affordable. Apartments and houses for rent. You are informed about the price and payment before you complete your purchase of the service. Then you've come to the right place! We have requested your contact details so we can get in touch with you. Great customer support. Rentola is one of the smartest housing portals in the market. Included are data, text and images. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. and thus deliver the best possible service for you. Respond promptly. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Anyone can write a Trustpilot review. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. 5,426 available rentals. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. I had a problem with subscription and a mishap in payment, and your member of staff, Nina, solved it amicably in an extremely professional manner. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. It goes against our guidelines to offer incentives for reviews. Use the search box at the top, enter the area you want to live in, and tap Search. +5,426 rental homes Price comparison 10.00-16.00 customer support. ?EDIT: they charged me 39 for cancelling!!! Apartments and houses for rent. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. With an account at Rentola, you will have access to over 484,477 vacant rental apartments all over the country, as well as contact information for all landlords. Action step. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. . Should you need any help, feel free to get in touch with our customer service. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Com or rentola.ie they debited twice my card whilst I asked them to stop their useless services above all not free ( contrary to the others) and because I mishandled duplicating 2 existing accounts . Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. We also ensure all reviews are published without moderation. 1. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. We will send messages to you via the email address you specify. Date of experience: August 07, 2022. Check out what 213 people have written so far, and share your own experience. Are you looking for your new rental property? We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. You can close your Rentola account at any time without further notice. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. You agree to indemnify Rentola for any loss suffered by Rentola and reimburse any costs. Find rental - free. any help, feel free to get in touch with our customer service. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Customer service rentola. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Your feedback means a lot to us. Always welcome customers with a smile and a respectful demeanour. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Customer service affects your brand image and loyalty potential. Best regardsRentola.it. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Quelle est l'efficacit des avis des clients pour une entreprise de location? Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Hello, Thank you for taking the time to write us your feedback. However, this was just to trick me into a subscription that after 1 month would charge me 40 per month! Were sorry you arent satisfied with our service. Then you've come to the right place. We are a rental home search engine. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. +104,211 rental homes Price comparison 10.00-16.00 customer support. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Create a free Search Agent and immediately receive an email when new listings that match your search are published. Find rental - free. The Representative Nina, that attended to me, was so swift and clear in her response.