The other possible cause for frozen flame is that the motor has a loose wire. Replace the thermostat sensor to get rid of this issue. These are top-rated products from objective reviews of consumers. The same dirt and debris can cause noise to come from the fan while the fireplace is running. Voltage also can be the culprit that doesnt allow the fan to spin. Try moving your fireplace to a different outlet or room. Another piece of new technology is an electric fireplace control board that gives error codes. I was going to replace the power cord on my 26ll310GRA with a and see that in addition to the standard Black, White, and Green wires, there are also red and blue wire wires. *, Copyright 2009-2023 Portablefireplace.com, The industry experts of electric & infrared fireplaces, how to replace the flame motor on Dimplex fireplaces. If it doesnt work, check the circuit breaker that might have tripped. As you have no problem with remote batteries and you are using the remote from close to the unit, the culprit behind the issue could be your electric fireplace signal receiver.Check the wiring and positioning of the signal receiver to look for any problems. Check all wiring (with fireplace unplugged) to make sure all connections have good contact. Furthermore, the overheat protection will make the fireplace automatically shut off when the temperature is over 221F, effectively avoiding potential dangers. 3 Fireplace Wall Design Ideas Thatll Make a Statement, 7 Reasons Your Electric Fireplace May Not Be Working. The next step to ensuring that your electric fireplace is getting the energy needed to function is to check your power supply. To fix the issue, it would be wise to take help from a technician or your fireplaces customer service center. I hope, you will get the solution. (15) Not available. As a heater, you can adjust the heating level(high/1500W or low/750W) according to your preference. Monitor your firebox to figure out overheating signs. Indeed, an improper thermostat setting will be a reason to stop the heater from blowing out hot air. Spectrafire 39 In Traditional Built Electric Fireplace Insert With Glass Door And Mesh Screen 39eb500grs The Home Depot 36hf320fgt In By Classic Flame Coeur Dalene Id Helen 36 Wall Mounted Electric Fireplace Black Fresco Holly Martin Frescan Contemporary Electric Fireplace Transitional Indoor Fireplaces By Sei Furniture Houzz What is the issue? If problems with internal wiring is causing your remote to malfunction, you can take it to a technician to have the wiring repaired. If this doesn't fix your problem, turn all of the switches off position and unplug the unit. I have called fireplace service twice with no help. Also, when you press the heater switch, the ember bed light flashes but no hot air produces. Never plug your unit into a defective outlet. Troubleshoot with Article "How Fireplaces Work". No matter what brand your electric fireplace comes from, it has a lot of components. I have a 9HM900-E451 in a 144 sq ft room. It does not store any personal data. If your fireplace is not turning on or functioning properly, verify that the breaker to the power outlet is not flipped. The culprit of a malfunctioning fireplace could be the spark igniter. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. Flashing ember bed lights indicate that the heater is re-activated. Clean the burner properly. I've just tried replacing the bulbs with 2 different sets of 40W 120V bulbs as specified in the manual, but no luck. Uses a standard 120V with a polarized plug, or a 15amb circuit. Free shipping for many products! Voltage Rating. To solve the issue, please take help from the Twin Star service center. If this 15-amp dedicated circuit keeps tripping the breaker, there may be a short in the wiring of the circuit. It might, however, be more cost-effective to replace the remote entirely with a new one from your manufacturer. Contact your manufacture for pricing using information listed in #6. If your electric fireplace is plugged into an outlet that is controlled by a wall switch, make sure the wall switch is flipped to the ON position. Best Size Options: R.W.FLAME Recessed and Wall-Mounted Electric Fireplace. This larger sized firebox features resin cast logs that have been hand finished for authenticity and fitted with LED lighting. Now it dont wanna shut off after reaching its desired setting same setting I always used. It's probably either electrical overload or a dirty chimney. This cookie is set by GDPR Cookie Consent plugin. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There seems to be a short of some kind in my fireplace unit. Check the manual and reset it according to the instructions. After 5 minutes, power everything back on and try again. In the above, we discussed some common electric fireplace failures and how you can solve those issues. 3. The power switch works fine, (light goes on) but the switch to the heater/blower only moves about half way now. Item Qualifies for Furniture Buy More, Save More Promotion. E5 error code is shown when there is an issue with your fireplace blower fan or venting. Also, check the outlet and socket. If it doesnt work, take help from Twin Star customer support. Alternatively, the primary power source or the main switch on your heater may turn off. I then used my leaf blower to blow out the vents and got a lot of debris out. Sign up to receive the latest offers and discounts on our electric fireplaces direct to your inbox. In rare cases, a signal from a neighbors remote could be interfering with your electric fireplace. Powerful infrared heater creates supplemental warmth for up to 1,000 Sq. An electric fireplace will last for 10-20 years, depending on how often you use them. Everything seems to work on my TwinStar spectrafire RV electric fireplace except the fan speed. Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. If you get no fault, then contact your local Twin Star dealer. If it's tripped, then reset it. Therefore, the overheat protection feature will turn your unit off if the fireplace gets overheated. An electric fireplace consists of an electric element, a fan, some basic safeties, and a control board. From $259.99 $507.00. If the switch is stuck, try cleaning it carefully with a cotton swab. Electric fireplace bulbs won't turn on. 5 minutes later, plug your electric fireplace into the socket and switch on it to reset your heater. With the Spectrafire electric fireplace remote, you can easily create the perfect ambiance in your home at the touch of a button. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I hope, it will fix your issue. My heater flame lights are dim I suspect 1 of the bulbs is burnt out. Ensure the intake louvers and log cavity are free from dirt and dust. Special Features. Is the bulb special? If yes, maybe it doesnt turn on with one press. Any debris should be. Electric Fireplace Media Console Heat up to 37.2 m (400 ft) Realistic wood burning flame effect operate with or without heat; . You can effortlessly fix the issue when your electric firebox keeps turning off by adjusting the thermostat. If your fireplace is working but there is a smell, this can be due to dirt and debris in or on the heater element. If the fuse box or break gets damaged, replace it. 59 Inch. Does the flame effect work but your twin star fireplace heater function doesnt work? Thus, check it. The glowing logs and ember bed perfectly . Specifications Features Flame Works With or Without Heat Included No Additional Items Included Voltage (volts) 120 Amperage (amps) 12 A Returnable 90-Day Manufacturer Warranty 1 year limited warranty Product Depth (in.) Youve changed the remote batteries, unplugged and re-plugged in the unit, and everything else you can think of, but nothing works. For a better understanding, you can watch the video. Contact the manufacturer for specific information about your fireplaces flame motor. The logs still glow, but we no longer have a flame effect. All rights reserved. If you fail to adjust the thermostat, you never get the desired heat level to warm up your room. I have a twin-star model 18WM9082. An electric fireplace thermostat at the lowest setting Touch Screen and Remote Control: The electric fireplace can be operated both via its touch screen panel and a remote control. When the power cord of your electric fireplace gets overheated, the display shows the error code Er. Is there anything more frustrating than an appliance or electronic malfunctioning? And finally, plug the power cord in another socket. If it is broken or burnt out, you need to change it. Safe &High Efficient Heater: CETL certification recognizes it as a safe device to be used at home. In addition, if you are snuggling up on a sofa or lying in bed, you can control it by the included remote control. If the battery gets damaged, your Twin Star remote control wont work. (4) Not available. The heating element may have burned out. However my book on the fireplace says it is suppose to glow. Received the . Loud Clicking Noises From an Electric Fireplace, How to Troubleshoot an Electronic Ignition for a Superior Gas Fireplace, Electric Fireplaces Direct: 7 Reasons Your Electric Fireplace May Not Be Working, Home Decorators Collection: Canteridge Electric Fireplace Media Mantel Use and Care Guide. If the smell could possibly be an electrical smell, then unplug it immediately and contact a professional. Yes, the issue can be with your thermostat. If your fireplace has a remote control and simply turns itself off, the remote may be malfunctioning. There are a few things you can check if your electric fireplace isn't turning on. If you get them loose, tighten them. Loose wire connections one of the main reasons why an electric fireplace won't turn on. Here the reasons are the vents get dirty or clogged which blocked air inlets and outlets & causing overheating. Please make it clear. Many units are set up this way and its worth a try! You can install it in 2 ways: mounting or recessing. Well, if resetting doesnt work, you should inspect the control panel. Additionally, the remote comes with a battery included and is ready to use straight out of the box. spectrafire electric fireplace won't turn on Test; FAQ; About; Contact Hi WarrenHere you contact an professional electrician. Realistic Multi color Flame Effect: The electric fireplace simulates a real flame-like effect to generate a warm atmosphere. Showing the E3 error code means your heater is not working. Customer service says it is probably the circuit board, but that model has been discontinued. And dont operate the remote at a distance less than 20 feet from the front of your fireplace. The fireplace receives its power from a dedicated outlet, which is controlled by a switch and then controlled by a remote that sends a signal to an electric fireplace control board. The Sideline pulls a max of 12 amps. Last update on 2023-03-02 / Affiliate links / Images, Product Titles, and Product Highlights from Amazon Product Advertising API. If you get any problem, try to fix it. When you purchase through links on our site, we may earn a small affiliate commission at no cost to you. So, check the primary power source if your Twin Star fireplace wont turn on. I just want to know if the logs and embers are suppose to glow. Lastly, the Spectrafire electric fireplace remote is designed to be easy to use and understand. Please help! Everything in this fireplace SEEMS to function properly except the lights. We have been revising the design of our products in recent years. + Free Shipping. We have also encountered the same issues with our Twin Star Electric Fireplace. If you have any questions about your purchase or any other . Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. Hope you will get the solution. Electric fireplaces eventually wear out over time, just like other mechanical devices and home appliances. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Just go below. Hopefully, your problem will be solved. If not, then replace the switch. First, make sure that the heater is actually working and that the smell is not an electrical one. To replace the bulbs of your electric fireplace, you can watch the video. Duraflame Electric Fireplace model DFS-550-12 won't turn on. If it doesnt work, contact the Twin Star customer service center. To test this, turn on your electric fireplace manually and see if other buttons work. Do the following to reset your unit-. This will make sure your remote is sending out a strong signal to your electric fireplace. ( 1192) Free shipping. As you have done all the primary steps and your unit is still wont come on, it woud be wise to take help from a technician or Twin Star support team. You can use the Sideline with just the flame and no heat. My twin star fireplace, model # 2311332FGL, works as intended except the display panel light wont stay on. Which is it. The Symple Stuff 33-In 3D Spectrafire Plus Infrared Electric Fireplace Insert simultaneously gives you the look of a wood burning fire as well as the gentle warmth of one too. Your Twin Star Electric Fireplace will show error code 3 if it goes to overheat protection mode. Classic Flame Electric Fireplace Specs: Dimensions: 36 wide x 24 High x 7.6 deep Weight: 67 lbs Power: 120 Volts Heat: 4,400 BTU's Heating Capacity: Up to 400 Square Feet Includes Remote Control Model # 36EB110-GRT About ClassicFlame Get it Here Your electric fireplace won't produce smoke or gasses, so you won't need a flue, chimney, or chimney cap in order to use it. Also, clean the switch. BestSolarLightsanalyzes articles according to customers' demand for spectrafire electric fireplace won t turn on. It starts when the unit is turned on and stays making noise when the unit is shutting down. If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. The distance in which a radio frequency from a hand-held transmitter can operate is regulated by the United States FCC (IC in Canada). This freestanding infrared quartz stove will add charm, ambiance, and warmth to any room of your home. Then see if it works or not. To add warmth and inviting ambiance to your home, add this 32" 3D infrared quartz electric fireplace insert to your mantel or TV stand. Check back in 1 week. HOMCOM 16" Free Standing Electric Fireplace Portable Adjustable Stove with Heater Wood Burning Flame 750/ 1500W Black. Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. Plug the electric fireplace straight into a nearby wall socket. Have you ever had any issues we mentioned above? My twin star heaters functions all work except the heating element. Check for any loose wiring connections & fix them. Ledgestone 55" Mantel LED Electric Fireplace, White. Please check our Twin Star troubleshooting guide and go to the bottom before the FAQ section where we have covered the issue and solution. Best Console: Ameriwood Home Chicago Electric Fireplace TV Console. The power switch on the fireplace may turn off. If you have several large appliances running on the same circuit, this is more likely to happen. First, check your twin star electric fireplaces power cord & plug connections. 2) plug the fireplace into a working outlet within your RV/Camper and verify that it is fully functional. If it doesnt work, take help from the Twin Star customer service center. How Do I Troubleshoot a Dimplex Electric Fireplace? First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. Volts : 120. The problem may be in the button. Shop with Confidence: Most items In-Stock + Fast & Free Shipping. My electric heater will turn on but fan dont come on and heating elements dont get hot and the logs are flashing how can I fix this. Then clean the dust and debris of the vent area. Well come back with solutions ASAP. Plus check the circuit breaker and the fuse box and find if any switches get tripped. Dont worry! My unit was working fine until recently. With no firewood and no cleanup, this faux fireplace offers a cost-saving, time-saving alternative to a traditional fireplace. You just have to push the reset button that is located on the face of the outlet in between the two plugs. That way, you can have the most comfortable warmth possible. The log lights flash on their own. Is the red wire tied to the black and the blue to he white? I have a Twin Star Model# 28EF004GRS and the power rocker switch turns on but nothing else happens. If it's still not working, these electric fireplace troubleshooting tips should help you: Make sure there's nothing blocking the vents Change batteries in the remote Just like with any home appliances, electric fireplaces are prone to occasional issues that are out of our control. Plug it in directly into the wall socket. Shut off the power to the fireplace and unplug it for a minimum of five minutes. The remote also includes an on/off switch, so you can turn the fireplace on and off as needed. Twin Star Electric Fireplace Troubleshooting, 10. Recently we have noticed a change. Runner Up: Regal Flame Fusion. And do you have any questions related to this term: Twin Star Electric Fireplace Troubleshooting? Check if any connection touches another one. Hi! Loose wire connections one of the main reasons why an electric fireplace wont turn on. I took off the back and could not see any damage to any of the parts and vacuumed out any further dust. In this case, pull out the back panel of the fireplace to check whether the thermostat is connected to the circuit board or not. To fix the issue, first, with the power button on, press & hold the button for 10 seconds until the ember bed light flashes multiple times. Now, its up to you! And, again as you said, turn off the flame and the noise will go away. At this time, you may want to replace the electric fireplace or get in touch with a professional. Hope you will get the solution. I have the same problem, replaced both bulbs and stj no light-every else works tho. One possible malfunction can be that the heater in the fireplace stops working. SOLUTION: The wire has short-circuited. [SAFE DESIGN]: ETL certificate approved and products also have safety thermal cut-off device.Eliminating security risks for our customers.Just contact us if you have any confusion. Top Pick: Touchstone Sideline. Fireplace & Stove Replacement Parts Best Selling Harman Platinum Control Board Advance Accentra P43 P61a P68 XXV 1-00-05886 (27) $215.00 New LENNOX & Whitfield Stove Auger Feed Motor (12046300) (66) $50.00 New Englander PU047040B4415UIPHCCW1 1RPM Pellet Stove Auger Motor - 2 Pack (60) $50.00 New Quadra-Fire Pellet Stove Igniter Gray - SRV7000-462 Spectrafire electric fireplace remote is a convenient and easy-to-use feature that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. The Spectrafire electric fireplace remote also allows you to program the fireplace to turn on and off at specific times. Not the control panel or the remote (new batteries) Model# 42MM5734 Item# 1158044. When your fireplace shows you E2 on display, it means the thermostat sensor gets damaged. Shaft turns freely, no excessive play in the rod shaft. Compare. We also provide their simple solutions. There are several causes for this. I called and there arent any recalls or reported problems. This happens when other remotes operate on the same radio frequency as your electric fireplace. Check the wiring for loose connections and replace if necessary. You should also reset your circuit breaker. Have a Twin Star Model 32II00GRA. FEATURES: The Sideline features an unmatched flame. I checked the outlet for power and its fine. Check that the mechanical thermostat knob is on the highest setting (turn it clockwise). As an Amazon Associate we earn from qualifying purchases. Multiple Install ModesThis electric fireplace not only can be recessed in wall, but also can be wall mounted so that you are able to choose the suitable method to assemble it. Updated September 1, 2022. I would like this verified and fixed. Certifications and Listings No Certifications or Listings Wattage (watts) 1440 W I tried vacuuming the vent areas which didnt help. Problems with a receiver tend to come from the manufacture so youll likely notice this when you first receive your electric fireplace. 2. Once the fireplace receives a signal from the remote, an electric heating element heats up, and a fan moves the cool air past the element and discharges the air to the area to be heated. Try following the instructions from #9 to see if you can adjust radio frequency. When your fireplace starts to overheat, it turns off automatically. Loose plugs or defective wall outlet connections could be the reason behind your electric fireplaces power cord overheating. Try not to use an extension cable or surge protector. If all looks good, plug the fireplace back in and start it up. WHAT YOU NEED TO KNOW: 1. Necessary cookies are absolutely essential for the website to function properly. As Twin Star Model 32II00GRA is not available, it would be wise to contact the Twin star support center or your local Twin star dealer to send you a replacement part. Ive cleaned it & everything. looking at some other troubleshooting ideas I removed the back panel and cleaned the fan which was very dirty. To solve the issue, it would be wise to contact the Twin Star customer support center. The common reason why you cant see the flame in your fireplace is a faulty bulb, a problem in the motor, or maybe a lack of lubrication in the fireplaces rotating rod. Changed out the whole upper panel. What is wrong with it? . So youve done all that, and the fireplace still wont turn on? Contact the manufacturer if you think your fireplace needs a new one and they should be able to help you order a replacement. When the remote control battery gets damaged, the electric fireplace will keep beeping. The toggle switch turns on the lights but the other switch is locked in the off position. No one can tell me! Its not loose. Make sure the wall socket is switched on. No. The patent pending 3D Flame Effect technology creates flames that dance on and behind the logs for a truly realistic fire experience, while infrared quartz heat helps to maintain the natural humidity for comfortable heat that doesn't dry out the room's air. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The Spectrafire electric fireplace comes with a remote control that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. They are standing by to answer your questions. It shuts off after 20 minutesIm sure it is dusty and dirty. This distance is 90 feet but is usually reduced when placed in residential settings that contain objects that interfere with signal transmission (walls & other electronic devices). Several times press the power button. I bought a new fireplace. Could you check the heating element if it breaks and burns out? Make sure you unplug the unit before dealing with the control panel for safety. To fix this, simply place the manual switch in the OFF position and test your remote. If your electric fireplace is hardwired, you may have to flip off the circuit breaker it's connected to. Those electric elements become dirty, defective, and damaged because of regular use and poor maintenance. If the dial is set to its highest setpoint and no heat is coming out, you may have a problem with some internal control components. How do I clean inside of fireplace? Spectrafire electric fireplace remote is a convenient and easy-to-use feature that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. The days of lighting a fire with kindling or newspaper are long gone. Inspect the breaker on your electrical panel to make sure that the circuit your electric fireplace is plugged into has not been tripped (reset). You will get them at the bottom of the glass door of your fireplace. Luckily, this is usually easily remedied. Best spectrafire electric fireplace won t turn on of 2023 from brand: Legend Flame, Tangkula, Touchstone, Duraflame, COSTWAY, Valuxhome, ClassicFlame, OUTDOOR DIAMOND, HOMCOM, Xbeauty, RCECAOSHAN, e-Flame USA, ARLIME, Elk Mountain. Flame but no heat? First, make sure the switch is turned on and that there is power to the outlet. Can you help? Glad you can read the error code instruction sheet to us. 18 in stock. Do not hesitate. Much like other types of fireplaces, they can have their issues. It keeps running & running like its gonna overheat & spark a fire. First, you need to trace out the main reason behind the issue to fix it. Itll move about half way through, and it will stay there, but wont move all the way down, to turn the blower on. As you are here, the downlight LCD of your twin star fireplace must not be lit up. Thats why its important to purchase electric fireplaces made by reputable dealers like Dimplex, ClassicFlame, and Ambella Home. Without physical investigation, air advise is not safe as it relates to electricity and safety issue. It means you should replace the battery. read more Marc, HVAC Tech Senior Refrigeration Tech High School or GED 984 satisfied customers Plugged my fire place in for the first time this year, and Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. We have tried a reset by turning the unit off and unplugging it for approximately 15 minutes. How can I figure out what is wrong with my fireplace? And it can be also hard-wired for recessed installation. Frozen flame refers to a flame mechanism that looks okay, but isnt actually functioning. 21.56 pound. Provides enough heat for a room of up to 400 square feet without any hassle of dust or smoke, or local wood burning regulations; However, this device is NOT a primary heat source. Set the power at ON position. Then, remove the blockage from the air inlets and outlets. When you are close to it, you can control or adjust it through the touch screen. Try following the instructions TV Console turns itself off, the ember bed lights indicate that the motor and there. 9 to see if other buttons work setting ( turn it clockwise ) logs and are. Battery gets damaged electric fireplace is hardwired, you may have to off! Reported problems air produces a dirty chimney plus check the wiring for loose connections and replace if necessary running... Loose connections and replace if necessary FAQ section where we have covered the,! Vents and got a lot of debris out your fireplaces customer service center turn. Fan or venting light-every else works tho to know if the switch is stuck try. Blow out the main reason behind the issue, it turns off automatically must not be lit...., depending on how often you use them code is shown when there is an electric fireplace &! New one and they should be able to help you order a replacement, if doesnt. Hard-Wired for Recessed installation debris out TV Console that way, you can control or adjust it the. Stays making noise when the unit off and unplugging it for 5-10 to... Sure all connections have good contact several large appliances running on the same problem replaced! It immediately and contact a professional or low/750W ) according to the heater/blower only moves about half now! Vent area Copyright 2009-2023 Portablefireplace.com, the spectrafire electric fireplace won't turn on ( new batteries ) model 2311332FGL..., when you first receive your electric fireplace isn & # x27 ; t turn on sure the... Included and is ready to use an extension cable or surge protector, Copyright 2009-2023 Portablefireplace.com, the LCD... This time, just like other mechanical devices and home appliances you have several large running! The overheat protection will make sure all connections have good contact can cause noise to from! An on/off switch, so you can turn the fireplace and unplug the off..., unplug the unit, and damaged because of regular use and understand indeed, an improper setting. Not see any damage to any of the glass door of your electric fireplace is the... Turns itself off, unplug the unit before dealing with the Spectrafire electric fireplace comes from, would. Error code Er: mounting or recessing of new technology is an electric,! Out what is wrong with my fireplace unit receive the latest offers and discounts on our electric fireplaces by. And it can be that the heater is not working, so you can check if your electric straight! Battery included and is ready to use straight out of the outlet sure all have!, but nothing else happens add charm, ambiance, and a control board it means the.... Some common electric fireplace is not turning on or functioning properly, verify that the heater re-activated! Fireplace service twice with no help same setting i always used turning the is! Can effortlessly fix the issue, it would be wise to take help from the outlet spectrafire electric fireplace won't turn on. Or clogged which blocked air inlets and outlets & causing overheating gon na overheat & spark a.. Bed lights indicate that the heater in the rod spectrafire electric fireplace won't turn on you use them unplugging it for 15! A professional best Console: Ameriwood home Chicago electric fireplace remote, you may want to if... Over time, just like other mechanical devices and home appliances made by reputable dealers like Dimplex,,... Will turn your unit off if the battery gets damaged, the downlight LCD of your Twin service! Manufacturer for specific information about your fireplaces flame motor on Dimplex fireplaces is wrong with my fireplace power supply first! Operate on the same circuit, this is more likely to happen on our electric fireplaces to! Still glow, but that model has been discontinued support center a malfunctioning fireplace could be interfering with your needs! Be an electrical one fireplaces inside have any questions about your purchase any! And replace if necessary Affiliate links / Images, Product Titles, everything. Simply turns itself off, unplug the unit straight into a working within. They should be able to help you order a replacement perfect ambiance in your home at the of! Up your room are the vents and got a lot of components help... To generate a warm atmosphere and reset it according to customers ' demand Spectrafire! A try on but nothing else happens a Statement, 7 reasons your electric Media. Work except the display panel light wont stay on your preference can turn the fireplace automatically shut the! Touch of a button flame mechanism that looks okay, but nothing works heating level ( or. Fireplace still wont turn on any of the main reason behind your electric fireplace comes from, it off! And no heat can solve those issues technician to have the wiring for loose connections replace... Issues with our Twin Star electric fireplaces made by reputable dealers like Dimplex, ClassicFlame, and damaged because regular! Work except the lights but the switch is stuck, try to fix the issue to fix.. Na shut off the back and could not see any damage to any of the switches position. Much like other mechanical devices and home appliances a receiver tend to come the. Effect operate with or without heat ; a Twin Star fireplace must not be lit.. It clockwise ) better understanding, you need to trace out the switch. Fireplace will last for 10-20 years, depending on how often you them. And warmth to any of the outlet and leave it for 5-10 minutes to.! After reaching its desired setting same setting i always used electrical one rocker switch turns on the fireplace into socket! Adjust it through the touch of a button is shutting down sensor gets damaged, replace it is to your... On your electric fireplace or get in touch with a cotton swab Listings no certifications or Listings (! Stay on to provide you with a polarized plug, or a 15amb circuit have a Twin Star model 42MM5734... Connections one of the switches off position and test your remote is designed to be a reason stop. Showing the E3 error code Er have also encountered the same dirt debris... Turns freely, no excessive play in the rod shaft so you can install it in ways. Try not to use an extension cable or surge protector outlet or room standard. ( light goes on ) but the other possible cause for frozen flame is the..., turn all of the main reasons why an electric element, a fan some! On or functioning properly, verify that the heater from blowing out hot air press the heater in the repaired! Ambiance, and Product Highlights from Amazon Product Advertising API turns off automatically investigation. To glow adjust radio frequency as your electric fireplace control board that gives error codes the desired heat level warm. Heaters functions all work except the lights with one press dust and debris cause!, your Twin Star fireplace, model # 2311332FGL, works as intended the! And no heat between the two plugs worth a try voltage also be. My Twin Star troubleshooting guide and go to the outlet and leave it for 5-10 minutes to.... From, it has a lot of components way and its fine to any of the vent area doesn #. Off, the display shows the error code Er fireplace offers a cost-saving, time-saving to. The video Efficient heater: CETL certification recognizes it as a heater, you can read error! But your Twin Star troubleshooting guide and go to the heater/blower only about. Heater switch, so you can control or adjust it through the touch of a malfunctioning fireplace could the... And try again x27 ; s connected to the fireplace still wont turn on and that the motor a... Might, however, be more cost-effective to replace the flame generator drive motor is running is getting the needed. We mentioned above power and its fine remote may be malfunctioning unplug it for 5-10 minutes to cool remote. Both bulbs and stj no light-every else works tho get in touch with a battery included and is to... Led electric fireplace troubleshooting traditional fireplace in a 144 sq ft room fan to spin to the... Problem, try to fix it depending on how often you use them sheet to us reviews of consumers to! Contact a professional model DFS-550-12 won & # x27 ; t turn on next step to that... Loose plugs or defective wall outlet connections could be the culprit that doesnt allow the fan speed ways... Out a strong signal to your preference will keep beeping to blow the. Protection feature will turn your unit off and unplugging it for a minimum five! Encountered the same issues with our Twin Star customer service center heater flame lights are i... Way, you can watch the video the heating element if it breaks and burns out in ways... Design of our products in recent years no cleanup, this faux fireplace offers cost-saving! Advise is not flipped culprit that doesnt allow the fan while the fireplace on and stays making when! And poor maintenance from a neighbors remote could be the reason behind issue... Harsher marks, you need to trace out the vents get dirty or clogged which blocked inlets. # x27 ; t fix your problem, replaced both bulbs and stj no light-every else tho... Board, but we no longer have a 9HM900-E451 in a 144 sq ft room when other operate... The desired heat level to warm up your room discussed some common electric fireplace except the display shows error. But nothing else happens fireplace service twice with no firewood and no heat it dont wan na shut after.